Help and support


My payment did not process correctly / I'm having trouble using the webstore

Sorry to hear you are having issues - please feel free to contact us through our forums (requires account), email, Discord or by messaging an administrator (requires account).

I need report a user breaking the rules (i.e. hacking, spamming etc.)

Firstly, please read the advice regarding submitting a user report here after which you can submit your report here (requires account).

I would like to appeal a ban

As above, please ensure you have read our advice regarding submitting an apeal (this can be found here).  After you have read this advice, you can appeal your ban here (requires account).

I have found a bug or issue

For all server related bugs, please click here.  For all website related bugs, please click here.

Where can I find the server rules?

You can find our rules here.

I have a question or issue that is not listed here

Please get in touch through through our forums (requires account), email, Discord or by messaging an administrator (requires account).